Returns and Refunds

Returns

Returns and refunds are accepted within 21 days of receipt by you or the person you nominated. Products must be in perfect condition; in their original packaging with all protective materials in place and tags and stickers attached; unworn / unused and free of any stains or odours that might indicate wear, wash or trial in an unhygienic manner. All product accessories and free gifts must be included. Any items that are damaged when we receive them are not eligible for a refund.

 

To return a product, you must follow the steps below:

 

1. 1. 1. 1. Send us an email to [email protected]; stating the order number, the name, SKU and quantity for each product you intend to return, along with your reason for return.
         2. We will then send you a pre-filled return form, using your provided information by email along with a request to confirm all of its details
         3. If there are changes required to the return form, please revert those via email within 48 hours, otherwise please send a confirmation email as a reply.
         4. We will provide you with instructions on the collection of your return, following your confirmation email.
         5. You must include a printed version of the completed return form along with the product, all its accessories, any free items you received as part of your order in their original packaging.
         6. Please seal the delivery package and, if requested, affix the pre-paid airway bill received with your purchase; and
         7. Our logistics partner will pick-up the sealed delivery package on the agreed date.

 

Any items returned after 21 days of receipt are not eligible for refund but might be accepted as refund via store credit.

 

Please note that certain products are not available for return or exchange of any sort.

This includes, but is not limited to, all our products in the jewellery, hair & skin care and health support categories.

 

Returns of goods from the swimwear category are accepted, provided they are returned in perfect condition and with all protective stickers in place.

 

Exchanges

We are currently not able to offer exchanges to purchased goods. If you would like to exchange a product, we ask you to please place a new order and send your unwanted goods through the process of return and refund.

 

Refund Process

If the return complies with all above requirements, we will refund the purchase price for the initial transaction using the most appropriate means of payment within fourteen (14) days after receipt of the returned item by our distribution centre. 

 

Please note that any duties or taxes that might have been charged to you for goods imported, cannot be refunded as they are not charges issued by us.

 

Shipping charges are not refunded, except in the case of faulty or damaged items sent by us.